Shipping Policy

Last Updated: [ Policy Date, e.g., October 9, 2025 ]

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit, make a purchase from, or interact with our website.

1. Information We Collect

We only collect the information absolutely necessary to process your orders, provide customer support, and improve our services.

Contact & Order Information: We collect your name, billing and shipping addresses, email address, and phone number to fulfill your order, process payments, and arrange shipping.

Payment Information: Payment details (e.g., credit card information) are collected and processed securely by third-party processors (such as Stripe or PayPal) and are not stored directly on our servers.

Website Usage Data: We collect information like your IP address, device type, and pages viewed to help us understand how you interact with our site and improve your shopping experience.

2. How We Use and Share Your Information

We use your Personal Information to fulfill your order and communicate with you. We only share your information with third parties necessary to run our store.

Fulfilling Orders: We share shipping addresses and contact details with carriers (USPS, FedEx, or UPS) to arrange delivery.

Business Operations: We use service providers (Google Analytics) to understand sales trends and improve our low-plastic product line.

Marketing (Optional): We will only send you promotional emails if you have explicitly opted-in.

Crucially: We do not sell your Personal Information to any third parties.

3. Your Rights and Contact

Depending on where you live, you have the right to access, correct, or request deletion of the Personal Information we hold about you.

Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link provided in the email footer.

hello@tilaeh.com